Remote Support For Mac
Need assistance right away? Get the PC TECHS remote support utility.
Remote Support is the quickest way we can help you with your computer or laptops. Our remote connection is a licensed software that we used to connect to your computer in order for us to work on it as if we are sitting right in front of it. This allows our customers to get immediate help from our technical team on an urgent basis. We would only visit you or you would only bring your machines to our place if for some reason that we are unable to fix it remotely and we need to be physically present in front of your computer.
For you convenience we have provided the Remote Support button on the top right corning of website that is visible on each page. Remote support is available for both Windows and MAC computers and laptops. Click on the corresponding icon below to download the remote support utility. Remote Support for WINDOWS Remote Support for MAC NOTE: – Before starting a remote session you MUST arrange an appointment with PC TECHS Need a solution to a simple problem right away? If your computer is still connected to the Internet, a visit in person might not be necessary. Hp pavilion a1223w drivers for mac download. For issues like correcting an email setting, addressing an error message, or troubleshooting a problem, a remote session is ideal. It allows PC Techs direct access to your computer without the delay or expense of traveling on-site.
Frequently Asked Questions about Remote Support: Q. How does Remote Support work? Remote Support uses a simple program to allow PC Techs access to your computer. In a Remote Session, a PC Techs support technician can control your mouse and keyboard and see what is on your screen, it’s like they are sitting in front of your computer with you.
What do I have to do to start a Remote Support Session? The first step is to arrange a time with PC TECHS for the remote support session. Then, at the arranged time simply click on the link above to initiate a remote support session. When given the option, click Run twice.
Are there any security concerns with the remote support utility? The remote support tool is a stand-alone executable that doesn’t get installed on your computer. When the remote support session is complete the tool automatically is deleted from your system. Can PC TECHS access my computer without my knowledge using the remote support tool?
Access is granted on a temporary basis only when you initiate the support session from your end. The support session can be terminated from your end at any time.
Remote Support For Mac Pc
Improve support with technology for a remote Mac connection. For help desks and call centers providing support to Mac users, a Mac remote desktop solution can help to dramatically cut costs, impress customers and improve the quality of support. A remote Mac support solution lets your technicians connect to Mac devices anywhere in the world and take temporary control in order to perform diagnostics and fix problems. Rather than relying on phone or chat conversations to gather information and suggests possible remedies, technicians can access the remote Mac device as if it was in front of them, working much more quickly and productively to resolve issues. Remote Mac desktop technology has huge advantages over traditional support software. By helping to solve problems faster, a Mac lets technicians be more productive and handle more support requests per day.
Support organizations can reduce costs by decreasing call handle time and avoiding the need to send technicians into the field. And remote Mac technology increases satisfaction among customers and end-users by providing a fast and frustration-free experience.
LogMeIn Rescue offers Mac remote desktop access. LogMeIn Rescue is the #1 remote for help desks, call centers and support organizations. Rescue is customizable and easy to use, with an intuitive interface that lets technicians connect quickly and easily to remote Mac computers. Rescue can scale easily from one to 25,000 licenses or more, making it the perfect solution for one-person shops, enterprise call centers and everything in between.
Dameware Remote Support For Mac
As a cloud-based solution, Rescue can be deployed quickly and delivers an uptime record of 99.99+%. And Rescue gives technicians all the tools they need to resolve issues quickly, including diagnostic tools, whiteboard and laser pointer technology, and multi-session capabilities for handling up to 10 concurrent remote Mac sessions. Support a broad range of Mac devices. LogMeIn Rescue lets you establish a remote connection to virtually any device, anywhere in the world, including a wide variety of remote Mac computers.
With rescue you can support the following remote Mac devices and operating systems:. Apple macOS Sierra. OS X 10.11 (El Capitan). OS X 10.10 (Yosemite). OS X 10.9 (Mavericks). OS X 10.8 (Mountain Lion).
OS X 10.7 (Lion). OS X 10.6 (Snow Leopard). OS X 10.5 (Leopard).
OS X 10.4 (Tiger) In addition to remote Mac connection, Rescue lets technicians establish an iPad remote desktop and connect to iPhones running iOS 6.0+. Learn more about remote Mac desktop solutions from LogMeIn with our.